FAQ

Most skincare addresses the surface — redness, dryness, flaking. At Qi Again, we start with a different question: why is the skin reacting in the first place?

Our Recovery Framework is built on the understanding that persistent skin conditions are often signals of deeper systemic imbalance — in structure, function, or flow. Our products are designed to support the skin's recovery environment, not to suppress symptoms.

The Recovery Framework is the foundation of everything we do at Qi Again. It considers three interconnected systems: Structure — how physical alignment affects skin and nervous system response; Function — how the body's regulatory systems influence skin reactivity; and Qi — the natural result of a balanced system. Recovery is a process that begins with observation, simplicity, and consistency.

Our products — including the Day Balm, Bio Cellulose Patch, and Shampoo Bar — are designed for independent use. If you've purchased Recovery Soak, a complimentary orientation session is available to help you get started. This session is educational only and is not a medical consultation.

This is a complimentary 15-minute session available to Recovery Soak customers, designed to help you get started with your routine and daily habits. It is educational and guidance-based only — it is not a medical consultation, diagnosis, or treatment. For any medical concerns, please consult a qualified healthcare provider.

No. Qi Again products and programs are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Our approach is rooted in wellness education and lifestyle support. For medical concerns, please consult a qualified healthcare provider.

Recovery is not linear, and timelines vary significantly depending on the individual, the nature of the skin condition, lifestyle factors, and consistency of practice. At Qi Again, we do not promise specific outcomes or timeframes. Observation, simplicity, and consistency are the foundation.

This is one of the core principles of the Qi Again Recovery Framework. It means that understanding why your skin is reacting — and addressing the underlying conditions — is more important than finding the right product. Products can support recovery, but without the right foundation, even the best formulations have limited impact.

Our products are formulated with sensitive and reactive skin in mind — free from common irritants, synthetic fragrances, and harsh preservatives. That said, every skin is different. We always recommend a patch test before full application, and consulting a healthcare provider for complex or long-standing conditions.

Apply a small amount of the product to a discreet area — the inner forearm or behind the ear. Leave it undisturbed for 24 hours. Observe the area for any redness, itching, swelling, or unusual sensation. If no reaction occurs, you may proceed with normal use. If you experience discomfort, discontinue use and consult a healthcare provider if needed.

Discontinue use of the product and gently cleanse the area with cool water. If the reaction is mild, monitor the area and allow it to settle. If the reaction is significant, persistent, or accompanied by swelling or difficulty breathing, seek medical attention promptly. You are welcome to reach out to us at contact@qiagain.com.

Please review the full ingredient list for each product before use. Ingredient lists are available on each product page. If you have a known allergy to a specific ingredient, do not use products containing that ingredient. If you are unsure, consult your healthcare provider or allergist before use.

Our formulations are free from synthetic fragrances. Some products may contain naturally derived botanical ingredients that carry a mild natural scent. Full ingredient lists are available on each product page.

Yes. Qi Again products do not contain corticosteroids or any prescription-strength active ingredients. They are formulated as wellness and recovery support products, not as medical treatments.

If your skin condition worsens after introducing a Qi Again product, discontinue use and allow your skin to stabilize. We recommend reaching out to us and, if appropriate, booking a Recovery Orientation to discuss your experience in more detail.

The best starting point is our product pages and ingredient lists, along with a patch test. If you've purchased Recovery Soak, the complimentary orientation session can help you build a simple, consistent routine. If you prefer to start independently, our products are designed for gentle, independent use.

Yes — our products are formulated to work together as part of a recovery-supportive routine. However, we recommend introducing one product at a time, allowing 1–2 weeks of observation before adding another. This makes it easier to understand how your skin responds to each product individually.

Usage frequency varies by product. General guidance is included on each product page and packaging. We encourage consistency over intensity — using products regularly and as directed, rather than increasing frequency in search of faster results.

In most cases, yes. We recommend applying Qi Again products to clean skin, and introducing them gradually rather than replacing your entire routine at once. If you are using prescription or medicated products, consult your healthcare provider before making changes to your routine.

Less is often more, particularly for individuals with sensitive or reactive skin. Start with a small amount — a pea-sized portion for balms — and adjust based on your skin's response. Detailed usage guidance is included on each product page.

Consistency supports recovery — but life is not always consistent. Missing occasional applications is unlikely to significantly impact your progress. Simply resume your routine when you are able, without doubling up or compensating with extra product.

We currently ship within Canada and the United States. For inquiries about shipping to other regions, please contact us at contact@qiagain.com.

Shipping timelines vary depending on your location and the shipping method selected at checkout. Estimated delivery times are displayed during checkout. If you have questions about a specific order, please contact us at contact@qiagain.com with your order number.

Once your order has been fulfilled, you will receive a shipping confirmation email with tracking information. You can also track your order by logging into your Qi Again account and viewing your order history.

We process orders promptly. If you need to make a change or cancellation, please contact us as soon as possible at contact@qiagain.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been fulfilled.

If your order arrives damaged or you receive the wrong item, please contact us at contact@qiagain.com within 7 days of delivery. Please include your order number and a photo of the issue so we can resolve it promptly.